Scheduled Maintenance Window
Routine maintenance may occur outside of 9 AM–5 PM MT weekdays. We'll notify you at least 24 hours in advance. Questions? Call us at (719) 466-4828.
Quick Access
Submit a Support Ticket
Open a ticket, track status, and view your history.
Remote Support Session
Let an Itifi technician connect to your computer right now.
Call Us Directly
Speak with a technician immediately — no hold music, just help.
Email Support
For non-urgent questions, requests, or general correspondence.
Documents & Resources
Your Agreements & Policies
Security & Best Practices
Get in Touch
Your Itifi Team
We're here Mon–Fri, 9 AM–5 PM MT. For urgent issues outside business hours, call the emergency line.
For critical outages and security incidents only
Tips & Reminders
Spot a Phishing Email
- ⚠️Check the sender's addressHover over links before clicking. Spoofed domains often differ by one character.
- ⚠️Urgent or threatening languageLegitimate companies don't demand immediate action via email.
- ✅When in doubt, call usForward suspicious emails to [email protected] before clicking anything.
Password & Account Security
- ✅Use a password managerNever reuse passwords. Ask us about business-grade password management options.
- ✅Enable multi-factor authenticationMFA on email and key systems significantly reduces breach risk.
- ⚠️Report locked accounts immediatelyDon't wait — account lockouts can indicate an active attack.
Device & BYOD Guidelines
- ⚠️New devices need approvalDon't connect personal or new devices to your company network without notifying us first.
- ✅Keep software updatedApply updates promptly when prompted — they contain critical security fixes.
- ⚠️Lost or stolen device?Contact us immediately — we can remotely wipe managed devices to protect your data.
How to Get Help
Describe the Issue
Include what's happening, what you've already tried, and how urgent it is.
We Respond
Our team reviews and assigns your ticket by priority, then reaches out to you directly.
Issue Resolved
We close the ticket once confirmed resolved. You can reopen it anytime if the problem returns.
Important Reminders
Authorized Contact Changes
To update who can authorize IT decisions, email us directly. Do not submit contact changes through the ticketing system.
Don't Modify the Environment
Installing software, moving equipment, or changing network settings without our approval may void coverage for resulting issues.
Payment & Billing
Monthly fees are billed on the 1st of each month. Fee disputes must be raised within 60 days. Contact us for invoicing questions.
Follow Our Advice
When we recommend hardware upgrades or security changes, acting promptly protects your business. Delayed action may affect your coverage.