Privacy Policy

Itifi, LLC is a managed IT services provider serving small and mid-sized businesses in the greater Colorado Springs, Colorado area. We provide managed IT services, cybersecurity, helpdesk support, cloud solutions, and related technology services.

Information You Provide Directly

• Contact information such as name, business name, email address, and phone number when you fill out our contact form or request a consultation.
• Account credentials and profile information when you register for or use our client helpdesk portal.
• Support request details, including descriptions of technical issues, screenshots, and files you submit through our helpdesk system.
• Payment and billing information when you engage our services (processed through secure third-party payment processors — we do not store full payment card numbers).
• Communications you send us via email, phone, or through our support portal.

Information We Collect Automatically

• Website usage data such as pages visited, time on site, referring URLs, and browser/device type, collected via cookies and similar technologies.
• IP address and general geographic location (city/region level) derived from it.
• Log data from our website servers, including access times, error logs, and resource requests.

Information From Service Delivery

• Technical data about your IT environment, including device names, software versions, network configuration, and system health metrics — collected only as necessary to deliver managed IT services and as authorized under our Master Service Agreement.
• Access credentials and configuration data we manage on your behalf, stored securely and used solely to perform the services you have engaged us to provide.

We use the information we collect for the following purposes:

• Service delivery: To provide, manage, and improve the IT services you have contracted with us, including monitoring, maintenance, and support.
• Communication: To respond to your inquiries, send service updates, provide technical support, and deliver invoices and account notices.
• Business operations: For billing, scheduling, contract management, and internal record-keeping.
• Security: To protect our systems, your environment, and to detect and respond to threats and unauthorized access.
• Legal compliance: To comply with applicable laws, regulations, and legal obligations, including responding to lawful requests from government authorities.
• Website improvement: To understand how visitors use our website and to improve its content, performance, and usability.
• Marketing (limited): With your consent or where otherwise permitted, to send you information about new services or relevant updates. You may opt out at any time.

We will not use your personal information for purposes that are incompatible with those listed above without your prior consent.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information only in the following circumstances:

• Service providers and subcontractors: We work with carefully selected third-party technology vendors (such as RMM platforms, helpdesk software providers, cloud services, and security tool vendors) to deliver our services. These providers access your data only as necessary to perform their functions and are bound by confidentiality obligations.
• Professional advisors: We may share information with our attorneys, accountants, or other professional advisors where required in the ordinary course of business.
• Legal requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Itifi, our clients, or others.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of our business assets, your information may be transferred as part of that transaction, subject to standard confidentiality protections.
• With your consent: We may share your information for any other purpose with your explicit consent.

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, and destruction. These measures include:

• Encrypted storage of sensitive credentials and client configuration data.
• Access controls limiting employee access to personal data on a need-to-know basis.
• Secure, encrypted communication channels for transmitting sensitive information.
• Regular internal security reviews and assessments of our own systems and practices.

No method of electronic transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. If you have reason to believe your interaction with us is no longer secure, please contact us immediately.

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including for the duration of our client relationship and for a reasonable period thereafter to comply with our legal obligations, resolve disputes, and enforce our agreements.

When our Master Service Agreement terminates, we will generally retain your data for the period specified in that agreement. Client data in our direct possession is typically deleted within ten (10) calendar days of service termination unless otherwise required by law or agreed in writing. Website analytics and log data is typically retained for no more than 24 months.

When data is no longer needed, we will securely delete or anonymize it in accordance with our data handling procedures.

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: The right to request a copy of the personal information we hold about you.
• Correction: The right to request that we correct inaccurate or incomplete information.
• Deletion: The right to request deletion of your personal data, subject to our legal retention obligations and our contractual rights under the MSA.
• Objection / Restriction: The right to object to or request restriction of certain types of processing.
• Data portability: The right to receive your data in a structured, commonly used format where technically feasible.
• Opt-out of marketing: You may opt out of receiving marketing communications from us at any time by contacting us directly or using any unsubscribe mechanism provided in our emails.

To exercise any of these rights, please contact us using the details in Section 12. We will respond to verified requests within a reasonable timeframe and in accordance with applicable law.

Our website uses cookies and similar technologies to enhance your browsing experience and to understand how our site is used. For full details on the types of cookies we use, your choices, and how to manage your preferences, please see our Cookie Policy.

In summary, we use the following categories of cookies:

• Strictly necessary cookies: Required for the website to function. These cannot be disabled.
• Analytics cookies: Help us understand visitor behavior and improve our site. These are only placed with your consent.
• Preference cookies: Remember your choices and settings to improve your experience.

You can control cookie settings through your browser preferences at any time. Disabling certain cookies may affect website functionality.

Our website and client portal may contain links to third-party websites, tools, or services (such as our helpdesk portal, remote support tool, or vendor resources). These third-party sites have their own privacy policies, and we are not responsible for their content, privacy practices, or security. We encourage you to review the privacy policy of any third-party site you visit.

Our services are directed to businesses and business professionals. We do not knowingly collect personal information from individuals under the age of 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete it promptly. If you believe we may have such information, please contact us at [email protected].

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you by email or through a notice on our website.

We encourage you to review this Privacy Policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

If you have questions, concerns, or requests relating to this Privacy Policy or our handling of your personal information, please contact us:

We are committed to working with you to resolve any concerns about your privacy. You may also have the right to lodge a complaint with the applicable data protection authority in your jurisdiction.