Cookie Policy

Cookies are small text files that are placed on your computer, smartphone, or other device when you visit a website. They are widely used to make websites work correctly, to make them more efficient, and to provide useful information to website owners.

Cookies can be:

• Session cookies — temporary files that are deleted when you close your browser.
• Persistent cookies — files that remain on your device for a set period of time or until you delete them.
• First-party cookies — set directly by the website you are visiting (in this case, itifi.io).
• Third-party cookies — set by a domain other than the website you are visiting, typically by analytics or advertising services embedded in the site.

Similar technologies, such as web beacons, pixel tags, and local storage, work in comparable ways and are covered by this policy.

We use cookies for the following core purposes:

• Essential functionality: To ensure our website and client portal work correctly — for example, maintaining your session when you are logged in to the helpdesk portal.
• Performance and analytics: To understand how visitors interact with our website so we can improve its design, content, and performance.
• Preferences: To remember your settings and preferences so you don't have to re-enter them on subsequent visits.
• Security: To help detect and prevent fraudulent activity and unauthorized access.

We do not use cookies for advertising or behavioral tracking, and we do not sell cookie data to any third party.

Category	Purpose	Consent Required?
Strictly Necessary	Enable core website and portal functions (login sessions, security tokens, form submission). The site cannot function without these.	Not Required
Analytics & Performance	Collect anonymized data about how visitors use our site — pages viewed, time on site, navigation paths. Helps us improve the site experience.	Consent Required
Functional / Preference	Remember your choices — such as cookie consent status, display preferences, and other settings — to improve your return visits.	Consent Preferred

The following table describes specific cookies that may be set when you visit itifi.io or use our client portal:

Cookie Name	Type	Duration	Purpose
session_id	Strictly Necessary	Session	Maintains your logged-in state in the helpdesk portal. Deleted when you close your browser.
csrf_token	Strictly Necessary	Session	Security token that prevents cross-site request forgery attacks on form submissions.
cookie_consent	Functional	12 months	Stores your cookie preference choices so we don't ask again on every visit.
_ga / _gid	Analytics	2 years / 24 hours	Google Analytics cookies used to distinguish users and track website usage patterns. Only placed with your consent.
lang	Functional	Session	Stores your language or locale preference.

This list may not be exhaustive as third-party services integrated into our platform may set additional cookies. We review and update this list regularly.

Some features of our website or client portal may use services from third parties, which may set their own cookies on your device. These currently include:

• Google Analytics: Used for anonymous website analytics. Google may process data as described in the Google Privacy Policy. Analytics cookies are only placed with your consent.
• Helpdesk platform (helpdesk.itifi.io): Our helpdesk portal is operated by a third-party platform. That platform may set its own session and security cookies when you log in. Please refer to the helpdesk provider's privacy policy for details.
• Remote support tool (remote.itifi.io): Our remote support application may set cookies or use local storage to maintain session state during a support session.

We do not control third-party cookies and are not responsible for the privacy practices of these external services. We encourage you to review their respective privacy and cookie policies.

You have several options for managing cookies:

Browser Settings

Most web browsers allow you to control cookies through their settings. You can typically:

• View what cookies are stored on your device and delete them individually or in bulk.
• Block third-party cookies.
• Block all cookies (note: this will significantly affect the functionality of most websites, including our portal).
• Set your browser to notify you before a cookie is placed.

For guidance specific to your browser, visit its help documentation:

• Google Chrome
• Mozilla Firefox
• Microsoft Edge
• Apple Safari

Opt-Out of Analytics

To opt out of Google Analytics tracking across all websites, you can install the Google Analytics Opt-out Browser Add-on.

When you first visit our website, you will be presented with a cookie notice asking for your consent to place non-essential cookies (analytics and preference cookies). Strictly necessary cookies are placed automatically as they are required for the site to function.

Your consent choices are stored in the cookie_consent cookie for 12 months, so we won't ask again on subsequent visits. You may withdraw or change your consent at any time by clearing your cookies and revisiting the site, or by contacting us directly.

By continuing to use our website after dismissing the cookie notice without opting out, you consent to the use of non-essential cookies as described in this policy.

We may update this Cookie Policy from time to time as our website evolves, as we adopt new technologies, or to comply with changes in applicable law. When we make material changes, we will update the effective date shown at the top of this page.

We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes acceptance of the updated Cookie Policy.

If you have any questions about how we use cookies or wish to exercise your rights regarding cookie data, please contact us: